Everything Worldie does,
in one place.
Worldie is one engine for guest communication and operations across the whole of hospitality — not a chatbot bolted onto a single template. The same platform runs hotels, restaurants, spas, beach clubs, marinas, tour operators, wellness retreats and members clubs. Everything below is live today, and every feature is toggleable per property — so you switch on only what you need.
Guest communication
The front door to every property — answered in seconds, in any language, on every channel.
AI concierge on every channel
One brain answers webchat, WhatsApp, Instagram DMs and email — same memory, same rules, same voice wherever the guest reaches you. A hotel front-desk question, a restaurant booking, a spa enquiry, a marina berth request: all handled, all in one inbox.
Natural-language rules engine
Write rules the way you’d brief a new hire: "If a guest mentions an anniversary, offer the upgrade." "If a diner asks about allergens, never improvise — quote the menu." No code, no flowcharts. The AI follows them to the letter.
Unified staff inbox
Every conversation, every channel, one view. Live guest state, a booking-intent score, and one-click human takeover — with anything urgent surfaced in amber so your team never misses it.
Fluent in every guest’s language
Auto-detects the guest’s language and replies natively in 50+ of them. The staff dashboard is localised into 10 languages, including Arabic with full right-to-left support.
Pre-chat guest intake
An optional form before the conversation starts — capture name, booking reference, party size, language and urgency. Toggle it on, off, or customise the fields. Entirely your call.
Your property’s brain
Your knowledge, your rules, your voice — set up in under an hour, sharper every day.
A knowledge base, built for you
Our team turns your website into a first-draft knowledge base, then your team reviews, edits and adds. Everything your property knows in one place — room rates, a tasting menu, a treatment list or a berth tariff.
Returning-guest memory
Every conversation is summarised onto the guest’s record. When James comes back six months later — a repeat diner, a returning member, a regular charter client — the AI greets him by name and already knows how he likes things.
Intent and entity tagging
Reads what the guest actually wants and tags every conversation: topic, sentiment, booking-intent score, and the details that matter — dates, party size, and what’s being booked, whether that’s a room, a table, a treatment, a berth or a charter.
Synthetic guest simulator
Send AI guest personas at your concierge before a single real guest does. See which rules it honours, where it hesitates, and exactly what to fix — before it’s live.
Evaluation harness
Lock your best guest conversations into a test suite. Every change to the AI re-runs them automatically, so quality never quietly slips between updates.
Operations & intelligence
The platform that actually runs the property — not just chats with it.
Overnight brief
Every morning, one short paragraph on exactly what your AI handled overnight — who it answered, what it booked, what it flagged for you. Not a dashboard to dig through. A briefing from the concierge that never sleeps.
CRM & guest profiles
Every guest becomes a permanent profile — preferences, full history, conversation summaries, upsells taken and complaints raised, all on one timeline. The institutional memory your property has always lost when staff move on.
Conversation insights warehouse
Every conversation is mined into structured insight — recurring questions, complaints, missed upsells, gaps in your knowledge base. The patterns hiding in thousands of guest messages, turned into something your managers can act on.
Post-visit follow-up
Thank-you notes, review nudges and rebooking offers, drafted by the AI from the actual conversation the guest had — not a generic blast. Sent after a stay, a meal, an appointment or a charter.
Multi-property linking
Groups and multi-site operators share one guest brain across every property. A guest who dined at your London restaurant last year walks into your Marrakesh resort — and it already knows who they are.
Control, security & compliance
Built so a non-technical operator can run twenty properties without losing sleep.
Per-property feature flags
Every feature is toggleable per property, so you pay only for what you switch on. Channels, modules and AI capabilities turn on and off independently for each site you run.
Role-based access control
60+ granular permissions and role presets that adapt to each vertical — front desk, reservations, floor service, therapists, dock masters, crew. Every member sees exactly what their job needs and nothing more.
GDPR right-to-erasure
One click cascades a full guest erasure across every property in the group, with a complete audit trail. The right-to-be-forgotten request your compliance team has been dreading, handled in seconds.
EU data residency guardrail
EU properties are kept on EU-resident models automatically. Compliance is enforced at the platform layer — not a checkbox an admin can forget to tick.
Bring your own model
Switch the underlying AI provider at any time, per property. Worldie is the car; the model is just the engine you drop into it. No lock-in, ever.
Let’s talk about your operation.
Tell us what you run and what you need. Our team will show you exactly how Worldie would handle it — and send a proposal built around your business.